General Questions

What services does Markus Cloud offer?

We specialize in cloud infrastructure design and management, DevOps solutions, cloud migration, custom software development, security and compliance consulting, and cloud strategy advisory services. We work with major cloud platforms including AWS, Azure, and Google Cloud.

Who do you typically work with?

We work with businesses of all sizes, from startups building their first cloud infrastructure to established enterprises modernizing their systems. Our clients span various industries including technology, finance, healthcare, e-commerce, and more.

What makes Markus Cloud different from other cloud consultants?

We combine deep technical expertise with a practical, business-focused approach. We don't just implement solutions—we ensure they align with your business goals, budget, and long-term strategy. Our focus is on creating sustainable, maintainable systems that your team can manage effectively.

Project & Engagement

How does the engagement process work?

We start with a free initial consultation to understand your needs. Based on this, we provide a detailed proposal outlining scope, timeline, deliverables, and costs. Once agreed, we execute a service agreement and begin the project with regular communication and updates throughout.

What is the typical project timeline?

Project timelines vary significantly based on scope and complexity. Small projects might take 2-4 weeks, while comprehensive cloud migrations or infrastructure buildouts can take 3-6 months. We'll provide a realistic timeline in our proposal based on your specific requirements.

Do you offer ongoing support after project completion?

Yes! We offer various support and maintenance packages to ensure your systems continue running smoothly. This can include monitoring, updates, optimization, and on-call support. We can also provide training to help your team manage the infrastructure independently.

Can you work with our existing team?

Absolutely! We're experienced in collaborating with internal development and operations teams. We can augment your team's capabilities, provide mentoring, or take on specific components while integrating seamlessly with your workflows and tools.

Pricing & Payments

How do you charge for your services?

We offer flexible pricing models depending on the project type: hourly rates for consulting and small tasks, fixed-price for well-defined projects, and retainer agreements for ongoing support. We'll recommend the most appropriate model based on your needs.

Do you provide cost estimates before starting?

Yes, we always provide detailed cost estimates in our proposals. For cloud infrastructure projects, we also estimate ongoing operational costs (cloud provider fees) so you have a complete picture of the investment required.

What are your payment terms?

Payment terms are specified in each service agreement. Typically, we use milestone-based payments for larger projects or monthly billing for retainer arrangements. For small projects, we may request 50% upfront and 50% upon completion.

Technical Questions

Which cloud platforms do you work with?

We have expertise across AWS, Microsoft Azure, and Google Cloud Platform. We can also help you evaluate which platform best suits your needs or implement multi-cloud strategies if needed.

Do you handle cloud security?

Security is a core part of everything we do. All our implementations follow security best practices, including encryption, access control, network security, and compliance requirements. We also offer dedicated security audits and compliance consulting.

Can you help migrate our existing applications to the cloud?

Yes, cloud migration is one of our core services. We handle the entire migration process including assessment, planning, execution, testing, and cutover. We work to minimize downtime and ensure a smooth transition with comprehensive testing at each stage.

What tools and technologies do you use?

We use industry-standard tools including Terraform and CloudFormation for Infrastructure as Code, Docker and Kubernetes for containerization, Jenkins/GitLab CI/GitHub Actions for CI/CD, and various monitoring solutions like Prometheus, Grafana, and CloudWatch.

Do you provide documentation?

Yes, comprehensive documentation is included with all our deliverables. This typically includes architecture diagrams, runbooks, deployment procedures, and knowledge transfer sessions to ensure your team can maintain and operate the systems effectively.

Getting Started

How do I get started?

Simply reach out via our contact page with information about your project or needs. We'll schedule a free consultation to discuss your requirements and determine how we can help.

Do you offer free consultations?

Yes, we offer a free initial consultation (typically 30-60 minutes) to understand your needs and discuss potential solutions. This helps us provide an accurate proposal and ensures we're a good fit for your project.

What information should I prepare for the initial consultation?

It's helpful to have information about your current infrastructure (if any), business goals, challenges you're facing, rough timeline expectations, and any specific requirements or constraints. However, don't worry if you don't have all the details—we'll guide you through the discovery process.

Are you available for emergency support?

For clients with ongoing support agreements, we offer on-call emergency support. For one-time projects, we discuss support options as part of the project planning. If you're experiencing a critical issue, contact us immediately and we'll do our best to help.

Still Have Questions?

We're here to help! Don't hesitate to reach out with any questions about our services or how we can support your cloud journey.

Contact Us